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COVID-19 Surgery Check-In & Discharge

 

To maintain a safe environment for you and our staff, please adhere to the following policies and procedures. As things continue to change, please check back for procedure and service updates.

Current check in times are taking an hour. Thank you for your understanding and patience!

 

Prior to your pet’s surgery day at the Warren or Flint location: 

  • Please clearly label all carriers/traps with the pet’s name and Shelter/Rescue/Owner’s last name.
     
  • Please wear a mask when interacting and bring a pen with you. 
  • If you have been sent a Welcome Letter email from us through eVetPractice, you can help decrease wait times by logging into your account and verifying/updating your contact information and pet’s information. This will also give you future access to your pet’s records at any time.  
    • Your email is initially your default username and password. Please activate the portal by clicking the link in the email, follow the instructions and update your password to one of your choice. 
       
    • If this is a new pet patient, please enter in the patient’s information in eVetPractice with as much detail as possible.
       
    • Please double check your contact information and information pertaining to your pet.

 

Warren surgery check in:

  • Please wear a mask when interacting with staff
  • Upon arrival to Warren, you will be greeted by a staff member, assigned a number and directed to our parking lot.
  • Once available, a staff member will help you complete your check in forms. Please bring your own pen to initial and sign the form.
  • You can elect to prepay or payment will be taken over the phone after surgery.
  • Please double check that your pet’s carrier/trap is secure beforehand. The staff member will then take your cat. If you have a dog, a technician, once available, will come retrieve your pet.
  • With the exception of Trap Neuter Return cats, additional pets not already scheduled for that day are not permitted.
  • Current check in times are taking an hour. Check in for cats and dogs: 8 am – 9 am. Community Cats: 8 am – 10 am.

 

Warren Surgery Discharge:

  • Please arrive on time for discharge and wear a mask when interacting with staff.
  • Dog discharge: 4 pm – 5 pm. Upon arrival text 586-435-1785 with:
    • Your name and the Rescue or Shelter name you are picking the pet up for
    • Make/Model/Color of your vehicle
    • Patient(s) name(s)
  • A staff member will bring the pet(s) to your vehicle, along with the checkout paperwork.
  • Cat discharge: 7 am – 7:30 am. Check out tables will be positioned by the entrance. Please maintain social distancing while in line and wear a mask at all times while outside of your vehicle.

 

Flint drive through surgery check in:

  • Please wear a mask when interacting with staff.
  • Please line up behind the car in front of you and remain in your car when arriving at Flint.
  • You will be greeted by a staff member when it is your turn and asked to sign a surgery consent form. Please bring your own pen.
  • Staff will direct you to drive to the next point where staff will then take your pet. Please double check that your pet’s carrier/trap is secure.
  • Additional pets that are not scheduled for that day are not permitted.
  • Payment will be taken over the phone after surgery.
  • Current check in times are taking an hour.

 

Flint Surgery Discharge:

  • Please arrive on time for discharge and wear a mask when interacting with staff.
  • Upon arrival, a staff member will greet you and verify who you are picking up.
  • A staff member will then bring the pet(s) to your vehicle, along with the checkout paperwork.